RETURN & EXCHANGING

1. What are the terms and conditions for returns and exchanges?
• All refund and exchanges can be made within 7 days of receipt.
• Please include all delivered components.
• Return costs associated with misplaced purchase orders or other issues will be the responsibility of the customer.
• The international shipping rate you payed for your order will not be refunded.
• For return/exchange requests due to problems or defects in the product, we will make a full refund for both the product and shipping, or replace it for the same product, free of charge.

2. Exchanges or refunds will not be made in the following cases:
• When components are missing
• The product has been used
• There are signs of wear-and-tear found in the product, including modified/altered parts and wrinkles on the package
• There are dusts and other impurities found on the product
• The product has returned in an unsellable condition
• It has been over 7 days from the date of receipt

3. How can I process an exchange?
If you want to exchange for another product, you'll need to return the original item and place a new order. You will be reimbursed as soon as your return arrives at our logistics center and meets all the terms and conditions.
• Step 1. Purchase a new product of your choosing.
• Step 2. Please send us an email for exchange request  (support@bygelatofactory.com)
• Step 3. Pack your return in a parcel and send. Please include all delivered components.
• Step 4. You will be reimbursed as soon as your return arrives at our logistics center and meets all the terms and conditions. We will send you an e-mail confirming that your refund has been processed after receiving and checking the returned item. Within 5 business days, you will get a refund, excluding the $3 shipping rate, via the same payment method. 

4. How much is the return fee?
There are no additional fees for a return. However, return shipping is the responsibility of the customer and you will get a refund excluding the original shipping rate.

5.Customs and Duties 

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.